1. Payment and start of work
The full quoted planning fee is paid through PayPal before we confirm an order. A contract is formed when we have received your written acceptance and payment and sent you a written order confirmation. Work and the delivery period begin at the timestamp of that confirmation unless it says otherwise.
2. Cancellation before work begins
If you cancel after payment but before we send the order confirmation, no contract has formed and work has not begun. We return the amount received through PayPal, less the original PayPal transaction fee that PayPal does not return to us, only to the extent that deduction is permitted by applicable law.
If we decline the order or cancel for reasons attributable to us before confirmation, we provide a full refund without deducting our payment-processing cost.
3. Cancellation after work begins
If you cancel after order confirmation but before complete performance, we stop as soon as reasonably practicable, identify the customer-specific work completed, calculate a reasonable charge by reference to the agreed price, proportion of scope completed, time reasonably spent and material already supplied, explain the calculation in writing, and refund the remaining balance through the original payment method.
The retained amount will not exceed the total planning fee and is not a penalty. Any mandatory rule requiring another calculation or outcome controls.
4. After complete performance
After all agreed deliverables and included revisions have been supplied, or you confirm that no further included revision is required, we do not provide a discretionary refund merely because you change your mind, decide not to travel, change destination, find a cheaper alternative or do not use the itinerary.
This does not affect remedies for a service that is materially incomplete, not as described, late without lawful excuse, not provided with required care and skill, or otherwise fails a non-excludable legal standard.
5. Customers we do not currently accept
We do not currently accept paid orders from customers located in the European Union or United Kingdom. If payment is received from an ineligible customer before we discover the location, we may decline the order and provide a full refund. Nothing here removes a mandatory withdrawal or cancellation right that nevertheless applies.
6. If we cancel or cannot perform
We may decline or cancel a request outside our scope, capacity or responsible expertise. Before order confirmation, we refund the full amount received. If we cancel after work begins, we refund the amount attributable to work not supplied. If work already supplied has no reasonable standalone value because of our cancellation, applicable law may require a larger refund.
If an event outside reasonable control materially delays performance, we offer a revised schedule where practical. If performance becomes materially impracticable, either party may cancel and we refund the amount attributable to work not supplied.
7. Problems with the service
If the service is late, incomplete, materially different from the order confirmation or not prepared with legally required care and skill, email chinaclearly@gmail.com with your order reference, the problem and discovery date, the relevant part of the order or deliverable, and the remedy you consider appropriate.
We may first offer correction or re-performance when it can be completed within a reasonable time and without significant inconvenience. Depending on applicable law and seriousness, a price reduction or refund may instead be available. Australian consumers retain all non-excludable consumer guarantees and remedies.
8. Changes to your trip
Airline cancellation, visa outcome, illness, weather, government measures, changed plans and third-party availability do not automatically cancel the planning-service contract. Depending on timing, included revisions and capacity, we may adjust work within scope, quote additional work or calculate a cancellation refund.
We do not handle refunds for accommodation, transport, tickets, activities or other travel services because you purchase them directly. The relevant supplier’s terms apply. Replacing an agreed city or principal destination is outside an included revision and may require a new quotation.
9. Customer delay or non-response
Feedback for an included revision is due within 3 calendar days of the relevant draft. Late required information or feedback pauses the schedule. After 30 consecutive calendar days without information needed to continue, we may give written notice and close the project administratively. Unused revisions then expire. Any refund or retained amount remains based on work actually supplied and mandatory law.
10. How refunds are paid
Approved refunds are returned through PayPal unless otherwise agreed or technically impossible. PayPal, a bank or card issuer may take additional time to display the credit. We are responsible for initiating an approved refund within the period promised or required by law, but not for a provider’s later processing delay.
Where a non-returned PayPal fee may lawfully be deducted, we identify it in writing. We do not add a separate administrative refund fee. Please contact us before starting a payment dispute so we can investigate promptly; this does not waive your right to contact PayPal, a card issuer, regulator or court.
11. Complaints and contact
We acknowledge complaints within 2 business days and aim to give a substantive written response within 10 business days unless applicable law requires another period.
China, Clearly
Operated by 北京市嘎嘎豆百货店（个体工商户）
Unified social credit code: 92110108MAD9M76T3A
Operator: Li HongQing (李泓青)
Online-only business registered in Beijing, PRC
Email: chinaclearly@gmail.com